Unable to find my hub on the app. How do I resolve?

Modified on Tue, 17 Jan, 2023 at 10:25 AM

Issue:  Hub not found/ connecting.


What this means:  During the add process and after the Id/Pin has been recognised the user is asked to enable the Bluetooth process. There are various issues that could occur here, please use the following as a guide to resolve them

 

Action

  • Ensure you have pressed the Bluetooth button on the hub and the light is solid blue
  • Ensure Bluetooth is switched on, on your phone / tablet
  • Ensure location services is switched on (we need this to do a Bluetooth scan for nearby hubs)

 




Require additional help? Please follow link below

https://glendimplexservice.freshdesk.com/a/solutions/articles/79000136321


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