Unable to pair my hub. How do I resolve?

Modified on Tue, 17 Jan, 2023 at 10:24 AM


Issue:  Unable to pair hub via bluetooth.


What this means:  Customer cannot pair over Bluetooth please use follow actions below to attempt to solve the issue


  • Ensure you have entered the correct Bluetooth pairing pin (this is the Pin code you used when verifying the hub GDID and pin)
  • Switch off Bluetooth on your phone / tablet and then switch it back on again then try again
  • Delete any previous bond to the hub in your Bluetooth settings and try again:
    1. Open the settings app
    2. Open Bluetooth 
    3. Remove / unpair any device with the name starting GWXXXX<Dimplex>
    4. Return to Dimplex Control app and try again
  • Restart your phone / tablet and Dimplex Hub and try again
  • Clear Bluetooth cache (Android only) 
    1. Open settings -> Apps -> Show system apps -> Bluetooth -> Clear Data / Clear Cache
    2. Return to Dimplex Control app and try again


Require additional help? Please follow link below


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