Unable to pair my hub. How do I resolve?

Modified on Tue, 17 Jan, 2023 at 10:24 AM

 

Issue:  Unable to pair hub via bluetooth.

 

What this means:  Customer cannot pair over Bluetooth please use follow actions below to attempt to solve the issue


Action

  • Ensure you have entered the correct Bluetooth pairing pin (this is the Pin code you used when verifying the hub GDID and pin)
  • Switch off Bluetooth on your phone / tablet and then switch it back on again then try again
  • Delete any previous bond to the hub in your Bluetooth settings and try again:
    1. Open the settings app
    2. Open Bluetooth 
    3. Remove / unpair any device with the name starting GWXXXX<Dimplex>
    4. Return to Dimplex Control app and try again
  • Restart your phone / tablet and Dimplex Hub and try again
  • Clear Bluetooth cache (Android only) 
    1. Open settings -> Apps -> Show system apps -> Bluetooth -> Clear Data / Clear Cache
    2. Return to Dimplex Control app and try again

 


Require additional help? Please follow link below

https://glendimplexservice.freshdesk.com/a/solutions/articles/79000136321


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article