I have changed internet provider. How do I reconnect my Hub to the internet?

Modified on Tue, 21 May at 1:23 PM

Applicable to models:  Dimplex Hub, Dimplex Control App


When you change internet provider, the Hub must be told to connect to the new internet. To do this, you will need to change your Hub's connection via the Dimplex Control app.


Open the Dimplex Control app, log in, select "Hubs" along the bottom of the screen then tap on "..." icon to open the Hub Settings screen. Select "Change Hub connection" and follow the steps in the app.


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