Applicable to models:
XLE050 XLE070 XLE100 XLE125 XLE150
TSRE050 TSRE070 TSRE100 TSRE125 TSRE150
NLSH050 NLSH070 NLSH100 NLSH100 NLSH125 NLSH150
DESE050 DESE070 DESE100 DESE125 DESE150
SSHE050 SSHE070 SSHE100 SSHE125 SSHE150
VASH050E VASH070E VASH100E VASH125E VASH150E AC6550 AC6554
Issue: Error code 03 safe mode displayed.
What this means: There is a problem with the User Interface communicating with the Charge controller inside the heater.
Action: Service visit may be required see below additional help link.
If possible you should check the following items and if they are not correct you should contact your installer prior to raising a ticket for a service call.
- Have the trips in your consumer unit switched off? (switch back on if they have)
- Check that the switches controlling the supplies to your product are on
- There should be a switch (unfused) for the off peak supply
- The continuous supply should not be on a plug
- Are the supply cables different sizes, off peak supply should be on a 2.5mm2 cable
- Have you set up the user interface (control on the top of the product correctly?
- Have you registered your product
Require additional help? Please follow link below
https://glendimplexservice.freshdesk.com/a/solutions/articles/79000136321
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