Why hasn't my energy usage appeared when I tap on the icon for it within Dimplex Control App?

Modified on Tue, 31 Jan 2023 at 11:40 AM


Applicable to models:  Dimplex Hub, Dimplex Control App, Edel, EDL200UK-630RF, EDL270UK-630RF, EDL170-520RF


 

Tapping on the graph icon along the top of the screen will reveal estimated energy consumption data. It may take a few seconds to load the data for the first time, as it is fetched from the cloud server.


The app may also say "Large Download - Since this is the first time we are loading your report, it may take a while. Do you want to wait, come back later (we'll notify you when its ready), or cancel this alltogether?"


By selecting "Come back later" , the app will fetch the data and notify you when it is ready to view. 



Note, the Edel cylinder range does not report energy consumption data within the app, as the product performance will vary depending on air temperature and other factors.



Require additional help? Please follow link below

https://glendimplexservice.freshdesk.com/a/solutions/articles/79000136321


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