How to connect to Dimplex Control?

Modified on Tue, 10 Oct 2023 at 03:46 PM

The first thing we must do is connect the Dimplex Hub to the internet

  1. Download and Install the App: Download and install the Dimplex Control app from your device's respective app store.
  2. Create an Account: Open the app and follow the on-screen instructions to create a Dimplex Control account.
  3. Prepare the Hub: Unbox your Hub and follow the install steps in the quick start guide, which typically includes installing the battery and plugging in the power cable.
  4. Add the Hub to the App: Open the Dimplex Control app. Tap the Add Product' icon located in the top right corner of the screen. The app will prompt you to scan the QR code found on the rear of the Hub. Tap the 'Scan QR code' button to activate your phone's camera and scan the QR code. Alternatively, you can manually enter the GDID and Pin code if you prefer.
  5. Choose Your Connection Method: Select your preferred connection method: Ethernet or Wi-Fi. If you choose Ethernet, plug in the provided Ethernet cable into the Hub and your Wi-Fi router and follow the on-screen instructions. You can then skip to step 10. For a Wi-Fi connection, select the Wi-Fi option.
  6. Connect via Bluetooth: Follow the on-screen directions and press the ‘     Bluetooth’ button on the Hub. Once the Bluetooth LED on the Hub becomes a solid blue, confirm on the app by pressing 'Yes, the light is solid blue'. Your smartphone will then connect to your Hub via Bluetooth.
  7. Enter Pin Code: Enter the Hub’s 6-digit pin code, found under the QR code on the back of the Hub.
  8. Connect to Wi-Fi: Choose the Wi-Fi network you wish to join, and enter the Wi-Fi password. (Note: If you move out of the Hub's Bluetooth range to retrieve your Wi-Fi password, the Bluetooth connection will disconnect, and you'll need to restart the process.) It will take approximately 60 seconds for the Hub to connect to your Wi-Fi network.
  9. Name Your Hub: Give your Hub a name, such as "Apartment 29", and enter its location details.
  10. Ready to Add Products: Your Hub is now connected, and you're ready to add products.


For how to add Quantums to your hub see help guide:  https://glendimplexservice.freshdesk.com/a/solutions/articles/79000136806?portalId=79000004843

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