My tower fan is not oscillating and is creating a grinding noise?

Applicable to models:  

DXIONCF, DXMBCF, Xpelair XPP 

Issue:  

Fan not oscillating.  

Action: 

Ensure the following checks are completed and are not the cause of the issue;

• Plugged into wall socket and not extension lead. 
• Cleaned as per the manual.
• On a flat and stable surface. I.E. not half on carpet, half on laminate flooring. 
• The clearances are met and nothing is obstructing the fan.

If within the guarantee period, please click the link below for additional help so we can look into the next steps.

Require additional help? Please follow link below

https://glendimplexservice.freshdesk.com/a/solutions/articles/79000136321